Returns & Refund
Return & Refund Policy
Effective Date: 10/09/2024
Thank you for shopping at Porsher! We are committed to ensuring your satisfaction with every purchase of our customized shirts and hoodies. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
Eligibility: Our return policy is applicable only if the product you received is defective, damaged, or incorrect.
Timeframe: To be eligible for a return, you must contact us within 0-7 days of receiving your order.
Condition of Product: The item must be unused, in the same condition as when you received it, and in its original packaging. Please retain the receipt or proof of purchase.
2. Non-Returnable Items
Due to the customized nature of our products, we are unable to accept returns for items that are not defective or damaged.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at +91 7989452340 within 5 days of receiving your order.
Provide your order number, details of the issue, and any supporting photos of the product.
Our team will review your request and, if approved, provide instructions for returning the item.
4. Refunds
Refund Eligibility: Refunds are issued for products that are deemed defective, damaged, or incorrect upon receipt.
Timeframe: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 0-7 Days business days.
Refund Method: Refunds will be credited to your original payment method. Processing times may vary depending on your bank or card issuer.
5. Shipping Costs
Return Shipping Costs: Customers are responsible for covering the return shipping costs unless the item was defective, damaged, or incorrect.
Original Shipping Costs: Original shipping costs are non-refundable.
6. Exchanges
We do not offer direct exchanges for products. If you need a different product, please return the original item for a refund (if eligible) and place a new order.
7. Contact Us
If you have any questions about our Return & Refund Policy or need assistance, please contact us:
Porsher
Location: Telangana, India
Phone: +917989452340
Email: singhrajputabhishek187@gmail.com
